Avaya 6210 Practice Test - Questions Answers, Page 7

A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration. For the Avaya Aura® Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

Avaya requires that a remote support access tool be configured on Avaya Aura® Contact Center (AACC) servers to provide remote support. Which remote access tool does Avaya recommend?

Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?

Where are all agents used in the Avaya Aura® Contact Center POM integration administered?

Where is the administration of outbound campaigns and management of dialing lists performed?

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?