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Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)
On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type. What is the maximum number of logged in agents supported for this server type?
You are installing Avaya Agent Desktop (AAD) on an agent PC. Which three Microsoft software components must be installed? (Choose three.)
You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS). Which three functions/features are gained by implementing the AAMS? (Choose three.)
You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server. What is the next required step?
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?
Which tool displays the status counts for each multimedia contact type?
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration. For the Avaya Aura® Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

Question 41

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You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.

Which protocol is a prerequisite for ADD in the Avaya Aura® Contact Center (AACC) environment?

A.
Multicast or unicast communication from the CCMS to Contact Center Manager Administration(CCMA)
A.
Multicast or unicast communication from the CCMS to Contact Center Manager Administration(CCMA)
Answers
B.
Unicast communication from the CCMS to the client PCs
B.
Unicast communication from the CCMS to the client PCs
Answers
C.
Multicast from Contact Center Manager Administration (CCMA)
C.
Multicast from Contact Center Manager Administration (CCMA)
Answers
D.
RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)
D.
RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)
Answers
Suggested answer: D

Question 42

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You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS). Which operation on the server can the Server Utility perform?

A.
Modify real-Time Display interface parameters
A.
Modify real-Time Display interface parameters
Answers
B.
View Alarms and Events
B.
View Alarms and Events
Answers
C.
Perform database restores
C.
Perform database restores
Answers
D.
Administer licensing
D.
Administer licensing
Answers
Suggested answer: B

Question 43

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You are preparing for the first backup Avaya Aura® Contact Center.

Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

A.
On the Backup Locations tab, select the Tape Drive.
A.
On the Backup Locations tab, select the Tape Drive.
Answers
B.
On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.
B.
On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.
Answers
C.
On the Backup Locations tab, select the Applications.
C.
On the Backup Locations tab, select the Applications.
Answers
D.
Shut down all services.
D.
Shut down all services.
Answers
Suggested answer: B

Question 44

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You will need to configure Internet Explorer (IE) options to access Avaya Aura® Contact Center (AACC) components such as Contact Center Manager Administration (CCMA). Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)

A.
CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.
A.
CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.
Answers
B.
You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).
B.
You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).
Answers
C.
CCMA supports only the 32-bit version of Microsoft Internet Explorer.
C.
CCMA supports only the 32-bit version of Microsoft Internet Explorer.
Answers
D.
Install Microsoft Internet Explorer 10.0 or 11.0.
D.
Install Microsoft Internet Explorer 10.0 or 11.0.
Answers
Suggested answer: A, B, D

Question 45

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Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

A.
Microsoft Windows 8.1 (32-bit and 64-bit)
A.
Microsoft Windows 8.1 (32-bit and 64-bit)
Answers
B.
Microsoft Windows 7 (32-bit and 64-bit)
B.
Microsoft Windows 7 (32-bit and 64-bit)
Answers
C.
Windows XP Professional SP2 or later
C.
Windows XP Professional SP2 or later
Answers
D.
Microsoft Windows 10 (32-bit and 64-bit)
D.
Microsoft Windows 10 (32-bit and 64-bit)
Answers
Suggested answer: A, B, C

Question 46

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By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)

A.
Windows > Control Panel > System and Security > System > Advanced System Settings > Settings > Data Execution Prevention
A.
Windows > Control Panel > System and Security > System > Advanced System Settings > Settings > Data Execution Prevention
Answers
B.
Windows > Services > Advanced System Settings > Settings > Data Execution Prevention
B.
Windows > Services > Advanced System Settings > Settings > Data Execution Prevention
Answers
C.
My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention
C.
My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention
Answers
D.
Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only
D.
Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only
Answers
Suggested answer: A, B

Question 47

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Avaya Aura® Contact Center (AACC) supports VMware® vSphere. VMware® vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.

Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware® virtual machine are true? (Choose three.)

A.
Voice and Multimedia Contact Server with Avaya Aura® Media Server
A.
Voice and Multimedia Contact Server with Avaya Aura® Media Server
Answers
B.
Multimedia Contact Server Only
B.
Multimedia Contact Server Only
Answers
C.
Voice and Multimedia Contact Server without Avaya Aura® Media Server
C.
Voice and Multimedia Contact Server without Avaya Aura® Media Server
Answers
D.
Voice Contact Server Only
D.
Voice Contact Server Only
Answers
Suggested answer: A, C, D

Question 48

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Avaya Aura® Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura® Contact Center (AACC) and AES is Mutual TLS. Which three statements regarding the AES and AACC are true? (Choose three.)

A.
If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.
A.
If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.
Answers
B.
AES 7.0 includes the default Contact Center root certificate.
B.
AES 7.0 includes the default Contact Center root certificate.
Answers
C.
The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.
C.
The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.
Answers
D.
AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.
D.
AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.
Answers
Suggested answer: A, B, C

Question 49

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Which three statements about Avaya Aura® Contact Center (AACC) Licensing are true? (Choose three.)

A.
Agent licenses are available for both Nodal and Corporate Licensing.
A.
Agent licenses are available for both Nodal and Corporate Licensing.
Answers
B.
A Corporate Enterprise license type is for a network of Avaya Aura® Contact Center installations.
B.
A Corporate Enterprise license type is for a network of Avaya Aura® Contact Center installations.
Answers
C.
The Nodal Enterprise license type controls the licensing for a single Avaya Aura® Contact Center node.
C.
The Nodal Enterprise license type controls the licensing for a single Avaya Aura® Contact Center node.
Answers
D.
The licensing grace period duration is 15 days.
D.
The licensing grace period duration is 15 days.
Answers
E.
Nodal Enterprise licensing supports a Standby License Manager.
E.
Nodal Enterprise licensing supports a Standby License Manager.
Answers
Suggested answer: B, C, E

Question 50

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You are preparing to install an Avaya Aura® Contact Center R7 (AACC) on a server that has been supplied by the customer. You need to verify that the server meets the requirements to run AACC. In which Avaya support document will you find the server requirements?

A.
Avaya Aura® Contact Center Overview and Specifications
A.
Avaya Aura® Contact Center Overview and Specifications
Answers
B.
Avaya Aura® Contact Center and Avaya Aura® Unified Communications Platform Integration
B.
Avaya Aura® Contact Center and Avaya Aura® Unified Communications Platform Integration
Answers
C.
Avaya Aura® Contact Center Administration
C.
Avaya Aura® Contact Center Administration
Answers
D.
Avaya Aura® Contact Center Commissioning for Avaya Aura® Unified Communications
D.
Avaya Aura® Contact Center Commissioning for Avaya Aura® Unified Communications
Answers
Suggested answer: A
Total 124 questions
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