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You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura® Contact Center (AACC). Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?

A.
223.0.0.255
A.
223.0.0.255
Answers
B.
225.0.1.254
B.
225.0.1.254
Answers
C.
242.0.1.0
C.
242.0.1.0
Answers
D.
240.255.255.254
D.
240.255.255.254
Answers
Suggested answer: C

After the Avaya Aura® Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status. In the primary AAMS Element Manager navigation pane, which three features do you need to status?

(Choose three.)

A.
Ensure one Element Role is listed for both the Primary and Backup server.
A.
Ensure one Element Role is listed for both the Primary and Backup server.
Answers
B.
Ensure one Element Role is listed for both the Active and Standby server.
B.
Ensure one Element Role is listed for both the Active and Standby server.
Answers
C.
Ensure only two nodes are listed.
C.
Ensure only two nodes are listed.
Answers
D.
Ensure no alarms are listed in the Alarm Description column.
D.
Ensure no alarms are listed in the Alarm Description column.
Answers
Suggested answer: A, B, C

On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?

A.
Primary Server
A.
Primary Server
Answers
B.
Primary and Backup Servers
B.
Primary and Backup Servers
Answers
C.
Active and Standby Servers
C.
Active and Standby Servers
Answers
D.
Active Server
D.
Active Server
Answers
Suggested answer: D

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure. Which three conditions must be satisfied before a switch over can occur? (Choose three.)

A.
The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.
A.
The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.
Answers
B.
On the active server, all critical CCMS and CCT services are monitored and running.
B.
On the active server, all critical CCMS and CCT services are monitored and running.
Answers
C.
The active and standby servers are in a running state.
C.
The active and standby servers are in a running state.
Answers
D.
The active and standby servers have switchover enabled.
D.
The active and standby servers have switchover enabled.
Answers
Suggested answer: B, C, D

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

A.
Create a shared directory on a networked logical drive to store the database backup.
A.
Create a shared directory on a networked logical drive to store the database backup.
Answers
B.
Shutdown the Avaya Aura® Contact Center (AACC) server.
B.
Shutdown the Avaya Aura® Contact Center (AACC) server.
Answers
C.
Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup
C.
Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup
Answers
D.
Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup
D.
Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup
Answers
Suggested answer: A, C

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

Which configuration step should be performed in Contact Center Management Administration

(CCMA) for agents to use AAD?

A.
Assign an AAD login ID and password to each agent.
A.
Assign an AAD login ID and password to each agent.
Answers
B.
Enable Agent Desktop integration in each agent’s Call Presentation Class.
B.
Enable Agent Desktop integration in each agent’s Call Presentation Class.
Answers
C.
Associate a domain user account with each agent.
C.
Associate a domain user account with each agent.
Answers
D.
Acquire each agent’s telephone.
D.
Acquire each agent’s telephone.
Answers
Suggested answer: C

Which features should be enabled in the Windows Server operating system before you install Avaya Aura® Contact Center?

A.
IIS and XPS Viewer to view reports on the server.
A.
IIS and XPS Viewer to view reports on the server.
Answers
B.
Storage Manager for SAN’s for managing the remote backups and IIS
B.
Storage Manager for SAN’s for managing the remote backups and IIS
Answers
C.
TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
C.
TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
Answers
D.
Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.
D.
Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.
Answers
Suggested answer: D

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

A.
The ability to use Hot Desking feature.
A.
The ability to use Hot Desking feature.
Answers
B.
The ability to access files on their network.
B.
The ability to access files on their network.
Answers
C.
The ability to map the user to a Windows account.
C.
The ability to map the user to a Windows account.
Answers
D.
The ability to provide voice, e-mail and chat functionality to a single application.
D.
The ability to provide voice, e-mail and chat functionality to a single application.
Answers
Suggested answer: D

You are installing Avaya Agent Desktop (AAD) on an agent PC.

Which three Microsoft software components must be installed? (Choose three.)

A.
Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
A.
Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
Answers
B.
Microsoft WinPcap
B.
Microsoft WinPcap
Answers
C.
Microsoft .NET Framework 4.5.2
C.
Microsoft .NET Framework 4.5.2
Answers
D.
Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)
D.
Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)
Answers
Suggested answer: A, C, D

You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications. What is the minimum required amount of RAM needed for the client computers?

A.
8 GB
A.
8 GB
Answers
B.
4 GB
B.
4 GB
Answers
C.
1 GB
C.
1 GB
Answers
D.
2 GB
D.
2 GB
Answers
Suggested answer: D
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