Avaya 6210 Practice Test - Questions Answers, Page 10
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During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)
During the Avaya Aura® Contact Center Agent Desktop installation the CCT Log Level was set to Off.
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?
Which Orchestration Designer intrinsic is used for Multimedia contacts?
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the exhibit?
Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?
You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
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