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Avaya 6210 Practice Test - Questions Answers, Page 10

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Question 91

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During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)

Preview dialing
Preview dialing
Progressive dialing
Progressive dialing
Predictive dialing
Predictive dialing
Predetermined dialing
Predetermined dialing
Suggested answer: A, C

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100093170 (9)

asked 16/09/2024
fabio josca
34 questions

Question 92

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During the Avaya Aura® Contact Center Agent Desktop installation the CCT Log Level was set to Off.

Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?

Agent Desktop Configuration, General Settings, Advanced Settings
Agent Desktop Configuration, General Settings, Advanced Settings
Agent Desktop Configuration, General Settings
Agent Desktop Configuration, General Settings
Agent Desktop Configuration, User Settings
Agent Desktop Configuration, User Settings
Agent Desktop Configuration, Resources
Agent Desktop Configuration, Resources
Suggested answer: A

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100142076

asked 16/09/2024
Harri Jaakkonen
46 questions

Question 93

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Which Orchestration Designer intrinsic is used for Multimedia contacts?

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Question 94

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You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?

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Question 95

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During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

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Question 96

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Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

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Question 97

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Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the exhibit?

Avaya 6210 image Question 97 18562 09162024190235000000

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Question 98

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Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

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Question 99

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Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?

Avaya 6210 image Question 99 18564 09162024190235000000

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Question 100

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You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

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