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Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)
On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type. What is the maximum number of logged in agents supported for this server type?
You are installing Avaya Agent Desktop (AAD) on an agent PC. Which three Microsoft software components must be installed? (Choose three.)
You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS). Which three functions/features are gained by implementing the AAMS? (Choose three.)
You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server. What is the next required step?
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look to determine the success of the backup?
Which tool displays the status counts for each multimedia contact type?
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration. For the Avaya Aura® Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

Question 111

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You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

A.
On the CCMA Launchpad select: Configuration > Select the CCT server > click CCT Administration > Click the links.
A.
On the CCMA Launchpad select: Configuration > Select the CCT server > click CCT Administration > Click the links.
Answers
B.
Open a web browser and browse to Error! Hyperlink reference not valid., where <servername> is the name of the CCMS server.
B.
Open a web browser and browse to Error! Hyperlink reference not valid., where <servername> is the name of the CCMS server.
Answers
C.
On the Avaya Aura® Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.
C.
On the Avaya Aura® Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.
Answers
D.
On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.
D.
On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.
Answers
Suggested answer: A

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017333

Question 112

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Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

A.
IM_
A.
IM_
Answers
B.
EM_
B.
EM_
Answers
C.
OB_
C.
OB_
Answers
D.
VM_
D.
VM_
Answers
Suggested answer: C

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017374

Question 113

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Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

A.
It is used to administer Avaya Aura® Agent Desktop (AAAD) and to monitor Agent performance using a browser-based interface.
A.
It is used to administer Avaya Aura® Agent Desktop (AAAD) and to monitor Agent performance using a browser-based interface.
Answers
B.
It helps with implementing CTI for installed and browser-based client integrations.
B.
It helps with implementing CTI for installed and browser-based client integrations.
Answers
C.
It provides administrative and management capabilities for CCMM resources.
C.
It provides administrative and management capabilities for CCMM resources.
Answers
D.
It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
D.
It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
Answers
Suggested answer: A

Explanation:

Reference:

https://support.avaya.com/public/downloadFile.jsp?file=/resources/sites/AVAYA/content/live/SOLUTIONS/220000/SOLN220899/en_US/NN44400-210_04.01_Planning_and_Engineering_November_2012.pdf

Question 114

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Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

A.
Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
A.
Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
Answers
B.
Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
B.
Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
Answers
C.
Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
C.
Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
Answers
D.
Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
D.
Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
Answers
Suggested answer: A

Question 115

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After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

A.
Configuration Reports
A.
Configuration Reports
Answers
B.
Call-by-Call Reports
B.
Call-by-Call Reports
Answers
C.
Multimedia Reports
C.
Multimedia Reports
Answers
D.
Agent Performance Reports
D.
Agent Performance Reports
Answers
E.
Outbound Reports
E.
Outbound Reports
Answers
F.
Contact Summary Reports
F.
Contact Summary Reports
Answers
Suggested answer: C, E

Question 116

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When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?

A.
CCMA
A.
CCMA
Answers
B.
CCMS
B.
CCMS
Answers
C.
ADMIN
C.
ADMIN
Answers
D.
Offline
D.
Offline
Answers
Suggested answer: B

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100141967

Question 117

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In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

A.
Treatments given to the customer while waiting for the agent to end the chat session
A.
Treatments given to the customer while waiting for the agent to end the chat session
Answers
B.
Treatments given to the customer while waiting for the agent to join the chat session
B.
Treatments given to the customer while waiting for the agent to join the chat session
Answers
C.
Treatments given to the customer while waiting for the agent to reply in an existing chat session
C.
Treatments given to the customer while waiting for the agent to reply in an existing chat session
Answers
D.
Treatments given to the agent while waiting for the customer to join the chat session
D.
Treatments given to the agent while waiting for the customer to join the chat session
Answers
Suggested answer: B

Explanation:

Reference:

https://documentation.avaya.com/bundle/administeringAvayaWorkspaceforOceana_r38/page/Creating_Web_On_Hold_URLs_groups_using_Omnichannel_Administration_utility.html

Question 118

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You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

A.
Database Maintenance utility
A.
Database Maintenance utility
Answers
B.
RefClient
B.
RefClient
Answers
C.
High Availability
C.
High Availability
Answers
D.
Data export utility
D.
Data export utility
Answers
Suggested answer: A

Explanation:

Reference:

https://downloads.avaya.com/css/P8/documents/100141967#:~:text=Backup%20information&text=You%20can%20use%20the%20Database,and%20Contact%20Center%20Multimedia%20servers

Question 119

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Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

A.
Configuration
A.
Configuration
Answers
B.
Access and Partition Management
B.
Access and Partition Management
Answers
C.
Contact Center Management
C.
Contact Center Management
Answers
D.
Multimedia
D.
Multimedia
Answers
Suggested answer: A

Question 120

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Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

A.
To record the dialing of an outbound call
A.
To record the dialing of an outbound call
Answers
B.
To record the state of an outbound call
B.
To record the state of an outbound call
Answers
C.
To answer an outbound call
C.
To answer an outbound call
Answers
D.
To end the outbound call
D.
To end the outbound call
Answers
Suggested answer: D

Explanation:

Reference:

https://documentation.avaya.com/bundle/usingAvayaWorkspacesforOceana_r381/page/Using_outbound_interaction_routed_through_POM.html

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