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Question 90 - 6210 discussion
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
A.
A multimedia suffix is added to the skillset name.
B.
A multimedia prefix is added to the skillset name.
C.
A multimedia disposition code is added to the skillset.
D.
Multimedia is added to the skillset name.
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