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Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

A.
A multimedia suffix is added to the skillset name.
Answers
A.
A multimedia suffix is added to the skillset name.
B.
A multimedia prefix is added to the skillset name.
Answers
B.
A multimedia prefix is added to the skillset name.
C.
A multimedia disposition code is added to the skillset.
Answers
C.
A multimedia disposition code is added to the skillset.
D.
Multimedia is added to the skillset name.
Answers
D.
Multimedia is added to the skillset name.
Suggested answer: C

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059089

asked 16/09/2024
NSANG Cyril
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