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Avaya Aura® Contact Center (AACC) uses the media processing capabilities of the Avaya Aura® Media Server (AAMS) to perform functions such as conference customer and agent speech paths with media treatments. Which three statements regarding AACC and the AAMS are true? (Choose three.)
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Question 117 - 6210 discussion

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In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

A.
Treatments given to the customer while waiting for the agent to end the chat session
Answers
A.
Treatments given to the customer while waiting for the agent to end the chat session
B.
Treatments given to the customer while waiting for the agent to join the chat session
Answers
B.
Treatments given to the customer while waiting for the agent to join the chat session
C.
Treatments given to the customer while waiting for the agent to reply in an existing chat session
Answers
C.
Treatments given to the customer while waiting for the agent to reply in an existing chat session
D.
Treatments given to the agent while waiting for the customer to join the chat session
Answers
D.
Treatments given to the agent while waiting for the customer to join the chat session
Suggested answer: B

Explanation:

Reference:

https://documentation.avaya.com/bundle/administeringAvayaWorkspaceforOceana_r38/page/Creating_Web_On_Hold_URLs_groups_using_Omnichannel_Administration_utility.html

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asked 16/09/2024
Kishi Peart
36 questions
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