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Question 1

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Where are all agents used in the Avaya Aura® Contact Center POM integration administered?

Question 2

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Where is the administration of outbound campaigns and management of dialing lists performed?

Question 3

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Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

Question 4

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Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

Question 5

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What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

Question 6

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You have installed the Avaya Aura® Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)

Question 7

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The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows netw

Question 8

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Which Avaya Aura® Contact Center component is the application agents used to handle voice and non- voice contacts?

Question 9

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Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

Question 10

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A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice a

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When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center: Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?

Which component is used to add servers in Contact Center Manager Administration (CCMA)?

Question 5 - 6211 discussion

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What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

A.

Route Point

B.

Call Presentation Class

C.

Script

D.

Thresholds

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asked 16/09/2024

Cyrom Meryll Santos

36 questions

User

Your answer: A B C D

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