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When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center: Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?
Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?
Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

Question 25 - 6211 discussion

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When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

A.
the Skillset the Email was sent to (skillset groups)
Answers
A.
the Skillset the Email was sent to (skillset groups)
B.
who the Email was sent from (sender groups)
Answers
B.
who the Email was sent from (sender groups)
C.
when the Email was received (office hours)
Answers
C.
when the Email was received (office hours)
D.
what priority the Email was sent with (priority groups)
Answers
D.
what priority the Email was sent with (priority groups)
E.
specific characters, words or phrases in the Email message (keywords)
Answers
E.
specific characters, words or phrases in the Email message (keywords)
Suggested answer: B, C, E

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059073


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asked 16/09/2024
Venish Arumugam
35 questions
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