ExamGecko
Search Search Login
Home Home / Avaya / 6211
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

When analyzing life cycle of a Web Chat contact in Avaya Aura® Contact Center: Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried. What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura® Contact Center?
Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?
Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data from the Windows network for data analysis?
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
Which Avaya Aura® Contact Center component is required for Contact Center Multimedia deployment?

Question 53 - 6211 discussion

Report
Export

In a Web Chat, for which purpose are Web on Hold and Web on Hold

URLs created?

A.
Treatments given to the customer while waiting for the agent to end the chat session
Answers
A.
Treatments given to the customer while waiting for the agent to end the chat session
B.
Treatments given to the customer while waiting for the agent to join the chat session
Answers
B.
Treatments given to the customer while waiting for the agent to join the chat session
C.
Treatments given to the customer while waiting for the agent to reply in an existing chat sessionD. Treatments given to the agent while waiting for the customer to join the chat session
Answers
C.
Treatments given to the customer while waiting for the agent to reply in an existing chat sessionD. Treatments given to the agent while waiting for the customer to join the chat session
Suggested answer: B

Explanation:

Reference: https://documentation.avaya.com/bundle/administeringAvayaWorkspaceforOceana_r38/page/Creating_Web_On_Hold_URLs_groups_using_Omnichannel_Administration_utility.html


Show Answer
asked 16/09/2024
adil benmekki
35 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms