When you attempt to login your one-X® Communicator using TLS it fails displaying a Login Error: “The security certificate required for login is not installed. Please contact your support team.”
What must be done to fix this error?

Question

When you attempt to login your one-X® Communicator using TLS it fails displaying a Login Error: “The security certificate required for login is not installed. Please contact your support team.”

What must be done to fix this error?

Charles Hagan · Accepted Answer

Install the Certificate Authority certificate that signed Avaya Aura® Session Manager’s (SM) Identity certificate into the Trusted Root Certificate Authorities on the PC.

Charles Hagan · Answer

Install the SM Identity certificate into the Trusted Root Certificate Authorities on CM.

Charles Hagan · Answer

Import the Identity Certificate from the Security menu of the one-X® Communicator.

Charles Hagan · Answer

Export the identity certificate from Avaya Aura® Session Manager and Import it into the PC using copy and paste.

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