An Avaya support engineer has advised the customer to use the Diagnostic feature of the Avaya IX™ Workplace Client for Windows to collect the client log files and attach them to an email message to Avaya Support.
Where in the Avaya IX™ Workplace Client for Windows can the customer generate an email message with an attached zip archive of the Client logs?

Question

An Avaya support engineer has advised the customer to use the Diagnostic feature of the Avaya IX™ Workplace Client for Windows to collect the client log files and attach them to an email message to Avaya Support.

Where in the Avaya IX™ Workplace Client for Windows can the customer generate an email message with an attached zip archive of the Client logs?

mohamed mamdouh · Accepted Answer

Select Settings > Logs and then click on Report a Problem.

mohamed mamdouh · Answer

Select Settings > Trouble Ticket and then click on Report a Problem.

mohamed mamdouh · Answer

Select Settings > Support and then click on Report a Problem.

mohamed mamdouh · Answer

Select Settings > Log Pack and then click on Report a Problem.

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