The Work Queue 'Customer Onboarding' has a number of Pending Items which may be tagged as 'Domestic', 'Retail' or 'Business' There is also a tag for the 8 digit product code formatted as 'Product Code: {product code}' e.g. Product Code: CA123456.
What is the correct configuration to get the next item from the queue that:
* Isn't applying for a loan product i.e. Product Code doesn't begin with 'LN'
And
* Is a domestic customer

Question

The Work Queue 'Customer Onboarding' has a number of Pending Items which may be tagged as 'Domestic', 'Retail' or 'Business' There is also a tag for the 8 digit product code formatted as 'Product Code: {product code}' e.g. Product Code: CA123456.

What is the correct configuration to get the next item from the queue that:

* Isn't applying for a loan product i.e. Product Code doesn't begin with 'LN'

And

* Is a domestic customer

Shivanth Jha · Accepted Answer

Configure 'Domestic; -Product Code: LN?' in the Tag Filter parameter

Shivanth Jha · Answer

Configure 'Domestic; -Product Code: I_N'' in the Tag Filter parameter

Shivanth Jha · Answer

Configure 'Domestic and Product Code <> LN?' in the Tag Filter parameter

Shivanth Jha · Answer

Configure 'Domestic + [Product Code] <> LN*'''' in the Tag Filter parameter

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