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Question 172 - AD01 discussion

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A Developer has a number of cases which need to be loaded into a Work Queue. The source data collection contains a field to indicate the customer account type as either Business, Personal or Joint Which method should the Developer use to ensure that the Business Customer cases are worked first?

A.
Set the priority of each Business Case to '0'. set the Priority of all other cases to '1'
Answers
A.
Set the priority of each Business Case to '0'. set the Priority of all other cases to '1'
B.
When populating the Work Queue set the Tag as Work Queues > Add to Queue > Tag = '^Business'
Answers
B.
When populating the Work Queue set the Tag as Work Queues > Add to Queue > Tag = '^Business'
C.
Set the priority of each Business case to T, set the Priority of all other cases to '0'
Answers
C.
Set the priority of each Business case to T, set the Priority of all other cases to '0'
D.
When populating the Work Queue, set the Tag as Work Queues > Add to Queue > Tag = '-Personal. -Joint'
Answers
D.
When populating the Work Queue, set the Tag as Work Queues > Add to Queue > Tag = '-Personal. -Joint'
Suggested answer: A

Explanation:

Understanding Priorities:

In Blue Prism, work queue items with a lower priority value are processed before those with a higher priority value.

Setting Priorities:

To ensure that Business Customer cases are worked first, the priority for these cases should be set to the lowest value.

For Business cases, set the priority to '0'.

For all other cases (Personal and Joint), set the priority to '1'.

Implementation:

While adding items to the work queue, use the Add to Queue action to set the priority.

Ensure Business cases have priority '0' and others have priority '1'.

Blue Prism documentation on work queue priorities.

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asked 16/09/2024
Jean-Bosco Muganza
38 questions
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