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Question 48 - APD01 discussion

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Which of the following statements about Tagging of Work Queue are correct? (Choose three.)

A.
Tags can only be added to a Work Queue case at the time the case is added to the queue
Answers
A.
Tags can only be added to a Work Queue case at the time the case is added to the queue
B.
Tags can be used to categorise the 'Completion Type' of a case.
Answers
B.
Tags can be used to categorise the 'Completion Type' of a case.
C.
Tags can be used to filter the items retrieved from a work queue
Answers
C.
Tags can be used to filter the items retrieved from a work queue
D.
Tags can be used to categorise the source of a work queue item
Answers
D.
Tags can be used to categorise the source of a work queue item
Suggested answer: B, C, D
asked 16/09/2024
Kareem Dadoul
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