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Question 73 - 312-40 discussion

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A BPO company would like to expand its business and provide 24 x 7 customer service. Therefore, the organization wants to migrate to a fully functional cloud environment that provides all features with minimum maintenance and administration. Which cloud service model should it consider?

A.
laaS
Answers
A.
laaS
B.
PaaS
Answers
B.
PaaS
C.
RaaS
Answers
C.
RaaS
D.
SaaS
Answers
D.
SaaS
Suggested answer: D

Explanation:

SaaS, or Software as a Service, is the ideal cloud service model for a BPO company looking to expand its business and provide 24/7 customer service with minimal maintenance and administration. SaaS provides a complete software solution that is managed by the service provider and delivered over the internet, which aligns with the needs of a BPO company for several reasons:

1.Fully Managed Service: SaaS offers a fully managed service, which means the provider is responsible for the maintenance, updates, and security of the software.

1.Accessibility: It allows employees to access the software from anywhere at any time, which is essential for 24/7 customer service operations.

1.Scalability: SaaS solutions are highly scalable, allowing the BPO company to easily adjust its usage based on business demands without worrying about infrastructure limitations.

1.Cost-Effectiveness: With SaaS, the BPO company can avoid upfront costs associated with purchasing, managing, and upgrading hardware and software.

1.Integration and Customization: Many SaaS offerings provide options for integration with other services and customization to meet specific business needs.

An article discussing how cloud computing services are becoming the new BPO style, highlighting the benefits of SaaS for BPO companies1.

A report on the impact of cloud services on BPOs, emphasizing the advantages of SaaS in terms of cost savings and quick response to customers1.

asked 18/09/2024
Dominic Lugg
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