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Question 169 - Cloud Digital Leader discussion

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You're negotiating SLAs with a customer. You have communicated that there will be a 99.99% (four 9s) availability for the service you are providing. Every aspect of the service is under your con-trol.

They want to modify the reliability to 99.999% (five 9s). What do you tell them? (Choose two answer)

A.
Yes, that could be possible. If yes, there will be a significantly higher charge be-cause the effort is significantly higher too.
Answers
A.
Yes, that could be possible. If yes, there will be a significantly higher charge be-cause the effort is significantly higher too.
B.
Yes, that is possible, but there will be an additional charge of 9% for the service because that is the additional effort required.
Answers
B.
Yes, that is possible, but there will be an additional charge of 9% for the service because that is the additional effort required.
C.
Yes, that is possible. There is hardly any difference to provide another 0.009% availability.
Answers
C.
Yes, that is possible. There is hardly any difference to provide another 0.009% availability.
D.
Ask them for the reasonable downtime they are willing to absorb. If it is more than 60 minutes in an entire year, explain how the current SLA meets that requirement.
Answers
D.
Ask them for the reasonable downtime they are willing to absorb. If it is more than 60 minutes in an entire year, explain how the current SLA meets that requirement.
Suggested answer: A, D

Explanation:

In many cases, customers might not know the implications of the 9s with respect to scheduled maintenance, upgrades, etc. It's possible that they are holding unnecessary expectations that significantly exceed their requirements.

-> Even though 0.0009 % increase it looks like a small increment, an addition of a single 9 reduces the possible downtime by 10 times. So the effort is often much greater.

Reference link- https://en.wikipedia.org/wiki/High_availability

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asked 18/09/2024
Jesus Vargas
48 questions
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