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Question 305 - CBAP discussion

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The objective of a solution implemented was to increase the number of customer calls resolved per hour.

When using basic statistical sampling concepts, what does the business analyst (BA) need to consider?

A.
Metrics and Key Performance Indicators (KPIs)
Answers
A.
Metrics and Key Performance Indicators (KPIs)
B.
Frequency and Timing
Answers
B.
Frequency and Timing
C.
Financial Analysis
Answers
C.
Financial Analysis
D.
Benchmarking and Market Analysis
Answers
D.
Benchmarking and Market Analysis
Suggested answer: A
asked 18/09/2024
Marcos Paulo da Natividade Ferreira
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