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Question 367 - CBAP discussion

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An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals.

A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on:

- Total annual premium the customer has with the company (Financial worth) - Time with the insurance company (Loyalty) Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium:

The percentage of the maximum possible discount available to the customer is adjusted based on time with the company:

What did the BA create to ensure that everyone who needed to be included had been?

A.
Onion diagram
Answers
A.
Onion diagram
B.
Concept model
Answers
B.
Concept model
C.
Capability diagram
Answers
C.
Capability diagram
D.
Context model
Answers
D.
Context model
Suggested answer: A

Explanation:

Reference: IIBA BABOKv3 (355)

asked 18/09/2024
Julian Mohabir
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