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Question 466 - CBAP discussion
A utility company found that its current billing system charges customers for their usage, but does so incorrectly when the system estimates reads on meters rather than performs actual reads. Company stakeholders would like to improve this aspect of the system but are hesitant to make changes because they are otherwise pleased with the system. A business analyst (BA) has completed a current state diagram and would like to start discussions on what the future state may look like. What information can the BA determine by having a current state diagram?
A.
The strengths and weaknesses of the current system
B.
The cost/benefit measures for the new system
C.
The change management plan for implementation
D.
The needs for the future state solution
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