List of questions
Related questions
Question 488 - CBAP discussion
A business analyst (BA) had identified redundancy in the process for the first contact resolution for customer issues; currently two separate divisions handle this task. A new solution identifies a single point of contact that will eliminate the redundancy. What can the BA do to highlight the required changes to the structure?
A.
Business capability analysis
B.
Current state description
C.
Organizational modelling
D.
Policies and procedures
Your answer:
0 comments
Sorted by
Leave a comment first