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Question 488 - CBAP discussion

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A business analyst (BA) had identified redundancy in the process for the first contact resolution for customer issues; currently two separate divisions handle this task. A new solution identifies a single point of contact that will eliminate the redundancy. What can the BA do to highlight the required changes to the structure?

A.
Business capability analysis
Answers
A.
Business capability analysis
B.
Current state description
Answers
B.
Current state description
C.
Organizational modelling
Answers
C.
Organizational modelling
D.
Policies and procedures
Answers
D.
Policies and procedures
Suggested answer: D
asked 18/09/2024
Akshi Raj
42 questions
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