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Question 81 - CGEIT discussion

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Due to continually missed service level agreements (SLAs), an enterprise plans to terminate its contract with a vendor providing IT help desk services. The enterprise s IT department will assume the help desk-related responsibilities. Which of the following would BEST facilitate this transition?

A.
Requiring the enterprise architecture (EA) be updated
Answers
A.
Requiring the enterprise architecture (EA) be updated
B.
Validating that the balanced scorecard is still meaningful
Answers
B.
Validating that the balanced scorecard is still meaningful
C.
Ensuring IT will operate at a lower cost than the vendor
Answers
C.
Ensuring IT will operate at a lower cost than the vendor
D.
Ensuring a change management plan is in place
Answers
D.
Ensuring a change management plan is in place
Suggested answer: D
asked 18/09/2024
Shoban Babu
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