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Question 140 - CGEIT discussion

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An enterprise's service center is experiencing long delays in fulfilling !T service requests and very low customer satisfaction. The BEST way to determine if staff competency is the root cause of these performance problems is to compare required staff competencies with:

A.
certification requirements.
Answers
A.
certification requirements.
B.
current skills inventory.
Answers
B.
current skills inventory.
C.
training program completions.
Answers
C.
training program completions.
D.
hiring and staffing practices.
Answers
D.
hiring and staffing practices.
Suggested answer: B
asked 18/09/2024
Kai van Dijk
24 questions
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