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Question 431 - CGEIT discussion

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IT senior management is concerned that IT service levels consistently fall below those outlined in the service level agreement (SLA). Which of the following would BEST enable the CIO to build a corrective action plan?

A.
Assessing the impact of the SLA failure
Answers
A.
Assessing the impact of the SLA failure
B.
Conducting an IT performance evaluation
Answers
B.
Conducting an IT performance evaluation
C.
Reviewing the IT staff training plan
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C.
Reviewing the IT staff training plan
D.
Performing a root cause analysis
Answers
D.
Performing a root cause analysis
Suggested answer: D
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asked 18/09/2024
Francisco Jesús Cano Hinarejos
53 questions
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