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Question 407 - CISA discussion

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Which of the following is MOST important for an IS auditor to confirm when reviewing an organization's plans to implement robotic process automation (RPA> to automate routine business tasks?

A.
The end-to-end process is understood and documented.
Answers
A.
The end-to-end process is understood and documented.
B.
Roles and responsibilities are defined for the business processes in scope.
Answers
B.
Roles and responsibilities are defined for the business processes in scope.
C.
A benchmarking exercise of industry peers who use RPA has been completed.
Answers
C.
A benchmarking exercise of industry peers who use RPA has been completed.
D.
A request for proposal (RFP) has been issued to qualified vendors.
Answers
D.
A request for proposal (RFP) has been issued to qualified vendors.
Suggested answer: A

Explanation:

The most important thing for an IS auditor to confirm when reviewing an organization's plans to implement robotic process automation (RPA) to automate routine business tasks is that the end-to-end process is understood and documented. This is because RPA involves the use of software robots or digital workers to mimic human actions and execute predefined rules and workflows.Therefore, it is essential that the IS auditor verifies that the organization has a clear and accurate understanding of the current state of the process, the desired state of the process, the inputs and outputs, the exceptions and errors, the roles and responsibilities, and the performance measures12.Without a proper documentation of the end-to-end process, the organization may face challenges in designing, developing, testing, deploying, and monitoring the RPA solution3.Reference:1: CISA Review Manual (Digital Version), Chapter 4: Information Systems Operations and Business Resilience, Section 4.2: IT Service Delivery and Support, page 2112: CISA Online Review Course, Module 4: Information Systems Operations and Business Resilience, Lesson 4.2: IT Service Delivery and Support3: ISACA Journal Volume 5, 2019, Article: Robotic Process Automation: Benefits, Risks and Controls

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asked 18/09/2024
Diego Beltran
53 questions
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