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Question 408 - CISA discussion

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Which of the following should be performed FIRST before key performance indicators (KPIs) can be implemented?

A.
Analysis of industry benchmarks
Answers
A.
Analysis of industry benchmarks
B.
Identification of organizational goals
Answers
B.
Identification of organizational goals
C.
Analysis of quantitative benefits
Answers
C.
Analysis of quantitative benefits
D.
Implementation of a balanced scorecard
Answers
D.
Implementation of a balanced scorecard
Suggested answer: B

Explanation:

The first thing that should be performed before key performance indicators (KPIs) can be implemented is the identification of organizational goals.This is because KPIs are measurable values that demonstrate how effectively an organization is achieving its key business objectives4. Therefore, it is necessary that the organization defines its goals clearly and aligns them with its vision, mission, and strategy.By identifying its goals, the organization can then determine what KPIs are relevant and meaningful to measure its progress and performance .Reference:4: CISA Review Manual (Digital Version), Chapter 2: Governance and Management of IT, Section 2.3: Benefits Realization, page 77 : CISA Online Review Course, Module 2: Governance and Management of IT, Lesson 2.3: Benefits Realization : ISACA Journal Volume 1, 2020, Article: How to Measure Anything in IT Governance

asked 18/09/2024
Nigel Choji
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