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Question 374 - CCSP discussion

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Which ITIL component focuses on ensuring that system resources, processes, and personnel are properly allocated to meet SLA requirements?

A.
Continuity management
Answers
A.
Continuity management
B.
Availability management
Answers
B.
Availability management
C.
Configuration management
Answers
C.
Configuration management
D.
Problem management
Answers
D.
Problem management
Suggested answer: B

Explanation:

Availability management is focused on making sure system resources, processes, personnel, and toolsets are properly allocated and secured to meet SLA requirements. Continuity management (or business continuity management) is focused on planning for the successful restoration of systems or services after an unexpected outage, incident, or disaster. Configuration management tracks and maintains detailed information about all IT components within an organization.

Problem management is focused on identifying and mitigating known problems and deficiencies before they occur.

asked 18/09/2024
Ravi Kundu
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