Question 206 - CTFL-2018 discussion

Managing the incidents in a spreadsheet posted on the intranet is the best option for a QA manager of a start-up company who needs to implement within a week a low cost incident management tool. A spreadsheet is a simple and flexible tool that can be used to record, track, and report incidents. Posting the spreadsheet on the intranet can make it accessible and visible to the relevant stakeholders.This option can be implemented quickly and cheaply, without requiring much training or maintenance3suggests this as follows:

A spreadsheet is a common tool that can be used for incident management, especially for small or simple projects. A spreadsheet can be used to create an incident report template that includes the necessary information and fields for each incident. The spreadsheet can also be used to sort, filter, group, or analyze the incidents based on various criteria. The spreadsheet can be shared or published on a network or web location that can be accessed by the project team and other stakeholders.

A, C, and D are not good options for a QA manager of a start-up company who needs to implement within a week a low cost incident management tool. Managing the incidents through E-mails and phone calls (A) is not a good option, as it can be inefficient, unreliable, and inconsistent. E-mails and phone calls can be easily lost, overlooked, or forgotten, and they do not provide a centralized or structured way of recording, tracking, or reporting incidents. Purchasing and deploying an incident management tool is not a good option, as it can be expensive, time-consuming, and complex. An incident management tool may require licensing fees, installation costs, configuration efforts, training sessions, and maintenance support. Documenting incidents on a large board in the lab (D) is not a good option, as it can be impractical, insecure, and incomplete. A large board in the lab may not have enough space or structure to document all the incidents in detail, and it may not be accessible or visible to all the stakeholders. A large board in the lab may also expose confidential or sensitive information to unauthorized people.