A software application incorrectly provided customers discounts of 50% off their total purchases rf the purchases exceeded S100. II, was discovered through an audit that the discount should have been only 5% off these purchases. A root cause analysis uncovered that the requirements incorrectly stated 50% instead of 5% in this scenario.
Which of the following MOST accurately reflects this scenario?

Question

A software application incorrectly provided customers discounts of 50% off their total purchases rf the purchases exceeded S100. II, was discovered through an audit that the discount should have been only 5% off these purchases. A root cause analysis uncovered that the requirements incorrectly stated 50% instead of 5% in this scenario.

Which of the following MOST accurately reflects this scenario?

Jorge Correa · Accepted Answer

The incorrect customer discount is the effect and the reason for the requirement error is the root cause

Jorge Correa · Answer

The audit finding is the root cause, requiring a root cause analysis which led to investigating the software code, design, and requirements

Jorge Correa · Answer

An issue with the design is determined to be the root cause of the incorrect calculation

Jorge Correa · Answer

The audit finding is the root cause, the incorrect calculation of 50% is the defect, and the incorrect requirement is the effect

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Question 309 - CTFL-2018 discussion

Suggested answer: C

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