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Question 69 - Certified Administrator discussion

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The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.

Which feature must be enabled to ensure the quick action will be displayed as expected?

A.
Email Notifications
Answers
A.
Email Notifications
B.
Email-to-Case
Answers
B.
Email-to-Case
C.
Email Alerts
Answers
C.
Email Alerts
D.
Email Templates
Answers
D.
Email Templates
Suggested answer: B

Explanation:

Email-to-Case allows you to create cases from incoming emails. You need to enable this feature and set up routing addresses and case creation settings.

asked 23/09/2024
G.C. Helweg
38 questions
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