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Question 71 - Certified Administrator discussion

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DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request?

Choose 2 answers

A.
Web-to-Case
Answers
A.
Web-to-Case
B.
Case Escalation
Answers
B.
Case Escalation
C.
Case Queues
Answers
C.
Case Queues
D.
Email-to-Case
Answers
D.
Email-to-Case
Suggested answer: A, D

Explanation:

Web-to-Case and Email-to-Case are two solutions that allow customers to create cases from a web form or an email. Web-to-Case generates HTML code for a web form that you can place on your website. Email-to-Case converts incoming emails into cases.

asked 23/09/2024
Chun Yin Lau
44 questions
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