List of questions
Related questions
Question 74 - Certified Administrator discussion
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?
A.
Assignment Rules.
B.
Business Hours.
C.
Case Queues
D.
Escalation Rules
Your answer:
0 comments
Sorted by
Leave a comment first