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Question 93 - Certified Administrator discussion
Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.
Which Feature Should an administrator use to fulfill this request?
A.
Validation rules.
B.
Global Value Picklists
C.
Predefined field Values.
D.
Dependent Picklists.
Your answer:
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