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Question 117 - Certified Administrator discussion

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An administrator at Cloud Kicks wants to deactivate a User who has left the company.

What are two reasons that would prevent a user from being deactivated?

Choose 2 answers

A.
The use is part of a territory hierarchy.
Answers
A.
The use is part of a territory hierarchy.
B.
The User is in a Custom hierarchy field.
Answers
B.
The User is in a Custom hierarchy field.
C.
The User is assigned in workflow email alert.
Answers
C.
The User is assigned in workflow email alert.
D.
The User is the highest role in the role hierarchy
Answers
D.
The User is the highest role in the role hierarchy
Suggested answer: A, C

Explanation:

Two reasons that would prevent a user from being deactivated are that the user is part of a territory hierarchy or that the user is assigned in workflow email alert. A territory hierarchy is a structure that defines how territories are related to each other in Salesforce; if a user is part of a territory hierarchy, they cannot be deactivated until they are removed from all territories. A workflow email alert is an action that sends an email to one or more recipients when a workflow rule is triggered; if a user is assigned in workflow email alert, they cannot be deactivated until they are removed from all email alerts. The user being in a custom hierarchy field or being the highest role in role hierarchy are not reasons that would prevent deactivation; they may affect data visibility or record ownership after deactivation, but they do not block deactivation itself.

Reference: https://help.salesforce.com/s/articleView?id=sf.users_deactivate_considerations.htm&type=5

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asked 23/09/2024
Bart Hakstege
38 questions
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