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Question 196 - Certified Administrator discussion

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An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared?

Choose 2 answers

A.
Share the R&D folder with Support Managers with Edit Access.
Answers
A.
Share the R&D folder with Support Managers with Edit Access.
B.
Share the Helpdesk folder with Support Agents with View access.
Answers
B.
Share the Helpdesk folder with Support Agents with View access.
C.
Share the Support Reports folder with Support Managers with Edit Access.
Answers
C.
Share the Support Reports folder with Support Managers with Edit Access.
D.
hare the Support Reports folder with Support Agents with View Access.
Answers
D.
hare the Support Reports folder with Support Agents with View Access.
Suggested answer: B, C

Explanation:

To share report folders with different groups of users with different levels of access, an administrator can use folder sharing settings under setup. Folder sharing settings allow administrators to share report folders with public groups, roles, roles and subordinates, territories, or portal roles with view or edit access. In this case, the administrator can share the Helpdesk folder with Support Agents with view access so they can run Helpdesk reports but not edit them; and share the R&D folder with Support Managers with edit access so they can view and edit R&D reports.

Reference: https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders_sharing.htm&type=5

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asked 23/09/2024
Stefan Duerr
36 questions
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