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Question 202 - Certified Administrator discussion
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
A.
Einstein Case Routing
B.
Auto-response rule
C.
Case assignment rule
D.
Case escalation rule
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