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Question 113 - Certified B2B Commerce Administrator discussion

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What three types of users commonly interact with the Salesforce B2B eCommerce storefront?

A.
Sales reps
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A.
Sales reps
B.
Business buyers
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B.
Business buyers
C.
IT Project Managers
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C.
IT Project Managers
D.
Service reps
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D.
Service reps
E.
Equipment Technicians
Answers
E.
Equipment Technicians
Suggested answer: A, B, D

Explanation:

Sales reps, business buyers, and service reps are three types of users who commonly interact with the Salesforce B2B ecommerce storefront. Sales reps are internal users who can create and manage orders for their accounts, view account activity, and provide customer service. Business buyers are external users who can browse products, place orders, view order history, and manage their account information. Service reps are internal users who can assist business buyers with their orders, provide customer support, and troubleshoot issues.Reference:Identify Your Commerce Team; [User Types in B2B Commerce]

asked 23/09/2024
MANIVANNAN POOPALASINGHAM
31 questions
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