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Question 34 - Certified Energy and Utilities Cloud Accredited Professional discussion

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When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

A.
Caserdated data
Answers
A.
Caserdated data
B.
Contact data
Answers
B.
Contact data
C.
Meter reading data
Answers
C.
Meter reading data
D.
Billing related data
Answers
D.
Billing related data
Suggested answer: C, D

Explanation:

In the context of data mastery in Salesforce Energy and Utilities Cloud, certain types of data should remain mastered in the relevant legacy applications due to their specialized nature and the complexities involved in their management. These include: C. Meter Reading Data: Typically generated by systems dedicated to capturing and processing readings from energy meters. This data is central to billing and consumption analysis and often requires specialized systems to manage. D. Billing Related Data: Involves complex calculations, tariff management, and financial transactions. Legacy billing systems are usually deeply integrated with financial management processes and may be subject to regulatory compliance requirements. Keeping these data types mastered in their respective legacy systems while integrating them with Salesforce for visibility and customer service can offer the best balance of specialized control and comprehensive customer management. Reference = Salesforce Energy and Utilities Cloud documentation often discusses integration strategies for legacy systems, particularly for critical and complex data types like meter readings and billing information, highlighting best practices for achieving a comprehensive view of customer data: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

asked 23/09/2024
PKE Holding AG Leitgeb
33 questions
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