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An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?
An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders. How does the team get the required components into their development environment?
An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object. How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?
Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?
An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites. How would a consultant meet this business requirement?
How is the Energy and Utilities Cloud solution installed on an org?
A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently. Which two approaches can the consultant take to achieve a consensus while building trust?
An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment. Which two courses of action should the consultant recommend?
The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier What approach should you recommend to build this integration to the legacy billing application?

Question 5 - Certified Energy and Utilities Cloud Accredited Professional discussion

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When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:

* Identify the caller

* Provide answers to questions about billing. consumption, and payments

* Add meter readings

* Manage user complaints.

* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.

Which two functionalities should the consultant use to achieve this?

A.
Configure the Energy and Utilities Contact Center Console available m the process horary
Answers
A.
Configure the Energy and Utilities Contact Center Console available m the process horary
B.
Configure a custom Salesforce Service Cloud console.
Answers
B.
Configure a custom Salesforce Service Cloud console.
C.
Configure custom OmniScripts and FlexCards to cover the requirements.
Answers
C.
Configure custom OmniScripts and FlexCards to cover the requirements.
D.
Assign the relevant lightning pages to the energy company's service agent user profile
Answers
D.
Assign the relevant lightning pages to the energy company's service agent user profile
Suggested answer: A, C

Explanation:

For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers. Reference = Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation: https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript_about.htm, https://help.salesforce.com/articleView?id=flexcards_considerations.htm&type=5

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asked 23/09/2024
Fabio Valenti
38 questions
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