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Salesforce Certified Energy and Utilities Cloud Accredited Professional Practice Test - Questions Answers, Page 3

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Question 21

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What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

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Question 22

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A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.

What license is needed to complete this customer requirement?

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Question 23

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A customer is ready to install the managed package for Energy and Utilities Cloud.

Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?

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Question 24

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Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

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Question 25

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The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.

What two processes can modify the look and feel of the application?

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Question 26

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An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance

Which object is used to store this data?

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Question 27

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An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

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Question 28

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An energy company wants to sell additional commodity products related to services other than electricity and gas.

Which three enhancements need to be considered?

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Question 29

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An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.

What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

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Question 30

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Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

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Related questions

An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents. What two licenses should be recommended and mapped in the future state architecture to align with the business vision?
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?
An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders. How does the team get the required components into their development environment?
An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal. What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?
An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?
How is the Energy and Utilities Cloud solution installed on an org?
An energy company wants to calculate the estimated monthly amount a customer needs to pay. How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?
An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment. Which two courses of action should the consultant recommend?
An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object. How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?