Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?

Question

Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.

During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.

What is the reason for this issue?

Nader Pouri · Accepted Answer

The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

Nader Pouri · Answer

The Community manager for Europe does not have System Administrator privileges.

Nader Pouri · Answer

The preconfigured Insights reports need to be modified to meet GDPR requirements.

Nader Pouri · Answer

The Experience Cloud site for Europe has more than a million users.

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