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Question 95 - Certified Experience Cloud Consultant discussion

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What are two ways a question can be escalated to a case?

Choose 2 answers

A.
Manually by a moderator selecting ''Escalate to Case'' in the Feed
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A.
Manually by a moderator selecting ''Escalate to Case'' in the Feed
B.
Manually by users commenting ''Escalate''
Answers
B.
Manually by users commenting ''Escalate''
C.
Automatically via Case Assignment Rules
Answers
C.
Automatically via Case Assignment Rules
D.
Automatically via process Builder by meeting specified criteria
Answers
D.
Automatically via process Builder by meeting specified criteria
Suggested answer: A, D
asked 23/09/2024
Valencia, Luis
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