Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

Question

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.

Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?

Choose 3 answers

Jaime GONCALVES · Accepted Answer

Create an FAQ Knowledge article.

Jaime GONCALVES · Accepted Answer

Deploy a chatbox to address common questions.

Jaime GONCALVES · Accepted Answer

Enable Chatter Questions to encourage peer-to-self-service

Jaime GONCALVES · Answer

Create a public ''announcement only' group for moderators to address common questions.

Jaime GONCALVES · Answer

Create an FAQ rich text component on the Home page.

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