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Question 82 - Certified Experience Cloud Consultant discussion

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Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.

Some of the articles are more than 2 years old.

What should a consultant recommend to optimize the public knowledge base?

A.
Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
Answers
A.
Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
B.
Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
Answers
B.
Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
C.
Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
Answers
C.
Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
D.
Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
Answers
D.
Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
Suggested answer: B
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asked 23/09/2024
Ali Abbas
28 questions
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