DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR's Management team has decided to remove all the spammers' posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?

Question

DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. OR's Salesforce and Security teams did further analysis and identified the posts made by the spammers.

OR's Management team has decided to remove all the spammers' posts and comments from the Experience Cloud site.

What should the Experience Cloud consultant recommend to remove them?

Javier Portabales · Accepted Answer

Utilize the Insights reports by creating and using a custom action to remove all the spammers' posts and comments.

Javier Portabales · Answer

Submit a high-priority case with Salesforce Support to remove all of the spammers' posts and comments. The site will be under maintenance state until resolution.

Javier Portabales · Answer

Experience Cloud site managers, moderators, and admms work together to remove all the spammers' posts and comments manually.

Javier Portabales · Answer

Enable Experience Cloud Einstein features to remove all the spammers' posts and comments as a background action.

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