AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?

Question

AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.

What should AW Computing do to accomplish this goal?

Justin Bake · Accepted Answer

Create a site with the Customer Service template

Justin Bake · Answer

Give access to its internal orgs using Chatter groups

Justin Bake · Answer

Open its Slack implementation to all customers

Justin Bake · Answer

Create a site with the Marketing Microsite template

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