Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?

Question

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.

Which limitation could cause a potential issue for UC?

Abdulilah Alhousainy · Accepted Answer

External Apps license does NOT allow self-registration.

Abdulilah Alhousainy · Answer

External Apps license does NOT allow access to custom objects.

Abdulilah Alhousainy · Answer

External Apps license does NOT allow access to cases.

Abdulilah Alhousainy · Answer

External Apps license does NOT download documents out-of-the-box.

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