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Question 13 - Certified Financial Services Cloud discussion

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Which three referral metrics are tracked with custom components included in Financial Services Cloud?

A.
Web to Lead Referrals
Answers
A.
Web to Lead Referrals
B.
Expressed interests
Answers
B.
Expressed interests
C.
My Top Referrers
Answers
C.
My Top Referrers
D.
My Approved Referrals
Answers
D.
My Approved Referrals
E.
Referrals Assigned to me
Answers
E.
Referrals Assigned to me
Suggested answer: B, C, E

Explanation:

The following referral metrics are tracked with custom components included in Financial Services Cloud:

Expressed interests: This metric shows the number of referrals that have a specific expressed interest, such as a mortgage, a credit card, or a checking account. You can use this metric to understand the customer needs and interests that generate the most referrals.

My Top Referrers: This metric shows the top referrers who have created referrals for you, ranked by the number of referrals and the conversion rate. You can use this metric to identify and appreciate your best sources of business.

Referrals Assigned to me: This metric shows the number of referrals that are assigned to you and their status, such as New, In Progress, or Closed. You can use this metric to monitor and manage your referral pipeline and prioritize your follow-up actions. Verified

Reference: : Salesforce Financial Services Cloud User Guide, page 40. : Salesforce Financial Services Cloud User Guide, page 41. : Salesforce Financial Services Cloud User Guide, page 42.

asked 23/09/2024
Ronakkumar Shyani
47 questions
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