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Question 62 - Certified Financial Services Cloud discussion

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A Bank of the Future customer calls the bank to update the address on their account. The call center agent handling the call needs to enter a new address into the system. The agent enters the new contact information using an OmniScript and then needs to generate a prefilled PDF with the new address that can be shared with the customer.

Which two OmniStudio tools should a consultant recommend to generate the prefilled PDF?

A.
OmniStudio Action Document Generation
Answers
A.
OmniStudio Action Document Generation
B.
Calculation Procedure
Answers
B.
Calculation Procedure
C.
DataRaptor
Answers
C.
DataRaptor
D.
Integration Procedure
Answers
D.
Integration Procedure
Suggested answer: A, C

Explanation:

The following OmniStudio tools should be recommended to generate the prefilled PDF:

OmniStudio Action Document Generation, which is a tool that allows users to create documents from templates and data sources using OmniScripts and Integration Procedures. By using OmniStudio Action Document Generation, the consultant can create a document template with placeholders for the contact and address information and generate a PDF file from it using an OmniScript.

DataRaptor, which is a tool that allows users to extract and transform data from Salesforce or external systems using Integration Procedures. By using DataRaptor, the consultant can create a data source that retrieves the contact and address information from Salesforce and maps it to the document template placeholders.

asked 23/09/2024
Nour Algharbi
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