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Question 68 - Certified Financial Services Cloud discussion

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Which 3 out of the box capabilities come with Financial Services Cloud Lead & Referral Management?

A.
Referral Conversion
Answers
A.
Referral Conversion
B.
Assigning a Referral
Answers
B.
Assigning a Referral
C.
Round Robin Referral Routing
Answers
C.
Round Robin Referral Routing
D.
Accepting a Referral
Answers
D.
Accepting a Referral
E.
Referral Automated Approvals
Answers
E.
Referral Automated Approvals
Suggested answer: A, B, D

Explanation:

The following out of the box capabilities come with Financial Services Cloud Lead & Referral Management:

Referral Conversion: This capability allows you to convert a referral to an opportunity, a contact, or an account. You can use this capability to track the progress and outcome of a referral and measure its impact on your business.

Assigning a Referral: This capability allows you to assign a referral to another user, queue, or line of business. You can use this capability to route a referral to the appropriate person or team who can best meet the customer's need or interest.

Accepting a Referral: This capability allows you to accept a referral that is assigned to you or your queue. You can use this capability to acknowledge that you have received a referral and are ready to work on it. Verified

Reference: : Salesforce Help Article1: Salesforce Help Article3: Salesforce Help Article5

asked 23/09/2024
Igor Vasiliev
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